Frequently Asked questions
If you do not find your answers below, feel free to get in touch with us on the form.
Shipping
Where can I find information about your shipping and delivery?
Please view our policies for local and international shipping here.
Returns / Exchanges
Where can I find information about your return/ exchanges?
Please see all of our policies regarding return and exchanges here.
the brand
shopping
Do you have a physical store?
Right now we are an online-only brand, selling through Shopify. We are in the midst of working towards setting up stockists within Singapore and the region, so please stay tuned!
Do you participate in pop-ups?
Yes, we have previously attended local pop-ups, including Boutiques Singapore. However, we are keen to partner and participate in pop-ups that align with our brand and ethos. Please stay subscribed to our newsletter - we will always inform you of our next offline location.
Where is the brand from?
We are a local Singapore brand, incorporated ini 2024. Our manufacturing facilities are in China, and we sell from our warehouse in Singapore.
the product
Where can I find your size guide?
Yes of course. You may find measurements and size guide for our products here.
Why do you choose bamboo for your products?
We are a sustainably focused brand that strongly believes in doing our part in the retail ecosystem. Bamboo has a variety of benefits, not just for us but for the earth. Read more about it here.
How should I care for my bamboo products?
If you give your bamboo garments the T&C it deserves, they will be long lasting. We recommend the following:
Hand or Machine Wash Cold: Use gentle cycle on <30 degrees, turned inside out.
Do Not Bleach: Avoid chlorine bleach or any harsh chemicals.
Hang Dry: Fold over hangers or lay flat to dry.
Cool Iron if Needed: Use a cool setting to maintain fabric integrity, turned inside ou
Payments & Processing
What type of payments do you accept?
We accept paypal, and major forms of credit cards.
What is your processing time?
Please allow 2-3 days for our team to pick and pack you order. From there, the shipping agent will pick up and send to your doorstep. If there are any delays, we will reach out to let you know. If you have any changes, including the size, colour, quantity or the address, please email us immediately at info@lostandfray.com.
Once your order is on its way, we are unable to change the order/shipping address.
Can I make changes or cancel cancel my order?
If we have not packed and shipped your order yet, we will be able to help you amend/cancel your oder. Please contact info@lostandfray.com with your order number and wait for our reply.
Partnerships
Do you have corporate partners?
Yes, we are always open to aligning with other brands and businesses with similar mission and values. If you are interested in a corporate partnership, please email us at info@lostandfray.com.
Do you do any white-labeling?
Yes, we do offer white labeling services if your business is looking for high quality customised garments made of sustainable materials. Please reach out for a chat at info@lostandfray.com.
Do you have any referral/ambassador programs?
We are in the process of setting up a creators program. If you are interested please reach out and let's discuss how we can create and promote sustainable fashion together.